Privacy Policy

Last Updated: October 1, 2025

1. Introduction

This Privacy Policy describes how Axioms Global Software, Inc. ("Axioms," "we," "us," or "our") collects, uses, and discloses information from and about you when you use the Axioms CRM Service (the "Service").

We are committed to protecting the privacy of your data, and we adhere to data protection regulations, including the principles of Data Sovereignty for customer-controlled content.

2. Information We Collect

We collect several types of information:

A. Information You Provide Directly

  • Account Data: Your name, email address, phone number, company name, and password when you register for an account.

  • Billing Data: Payment information (processed securely by a third-party payment processor), billing address, and subscription level.

  • Support Data: Information you provide when contacting our support team (e.g., descriptions of issues, screenshots).

B. Customer Data (Data You Upload)

This is the data you or your end-users input into the CRM (e.g., contact records, sales notes, tasks, financial figures, customer behavior logs). Axioms does not sell or share this data. It is treated as highly confidential and subject to our Data Sovereignty policy.

C. Usage and Technical Data

  • Log Data: Information automatically recorded when you use the Service (IP address, browser type, operating system, pages visited, device identifiers, and timestamps).

  • Usage Metrics: Data on how you interact with the Service (e.g., features used, frequency of use, performance data). This data is often anonymized or aggregated.

3. How We Use Information

We use the collected information for the following primary purposes:

  • To Provide and Maintain the Service: To operate, secure, and deliver the core functionality of Axioms CRM, including processing transactions and managing your subscription.

  • Service Improvement: To monitor and analyze usage patterns and trends to improve our features, user experience, and 99.99% Uptime reliability.

  • A.I. Functions: Customer Data (Section 2.B) is used exclusively within your account instance to train the A.I. Churn Prediction model and generate internal reporting, ensuring the model is effective for your specific business context.

  • Communication: To send you service announcements, security alerts, technical notices, and respond to support requests.

  • Compliance & Security: To enforce our Terms of Use, prevent fraud, protect the security of our systems, and comply with legal obligations (including GDPR or other data regulations).

4. How We Share Information

We do not sell your personal data or your Customer Data. We share information only in limited circumstances:

  • Service Providers: We engage third-party companies (e.g., cloud hosting, payment processors) to perform services on our behalf. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Legal Requirements: If required by law, subpoena, or if we reasonably believe that such action is necessary to comply with a legal obligation or protect the security or integrity of our Service.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, provided the recipient adheres to this Policy.

5. Data Security and Sovereignty

Axioms implements robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. We offer options for Multi-Region Data Sovereignty, allowing customers to select specific geographic locations for data storage to meet regulatory requirements.

6. Your Data Rights

Depending on your location (e.g., users in the EU or California), you may have the right to:

  • Access the personal data we hold about you.

  • Request Correction of inaccurate or incomplete data.

  • Request Deletion of your personal data.

  • Object to the processing of your personal data.

To exercise these rights, please contact us using the information in Section 7.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Axioms Privacy Office Email: privacy@axiomsglobal.com Address: 1400 Enterprise Way, Suite 200, San Francisco, CA 94105

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